Man and Van Anerley Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Anerley provides removal and related services within the United Kingdom. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions:

Service means any removal, transport, man and van, loading, unloading, packing, storage transfer, or related service provided by us.

Customer means the person, firm, or organisation that books or receives the Service.

Goods means the items, furniture, personal effects, or any other property that we are requested to move, handle, or otherwise deal with.

Contract means the agreement between the Customer and Man and Van Anerley, formed when we confirm a booking.

2. Service Area

Man and Van Anerley primarily operates as a removal and transport service in and around Anerley and surrounding districts, while also carrying out collections and deliveries across the wider London area and the rest of the United Kingdom as agreed at the time of booking.

Our ability to provide the Service may be subject to access, parking, and local traffic or regulatory restrictions at the collection and delivery addresses. The Customer is responsible for informing us of any known restrictions at the time of booking.

3. Booking Process

3.1 A booking can be requested by the Customer by providing details of the addresses, dates, times, access conditions, and an accurate description and volume of Goods to be moved.

3.2 A booking is not confirmed until we have accepted it and provided a confirmation. We reserve the right to decline a booking request at our discretion.

3.3 Quotations are based on the information supplied by the Customer. If at the time of the Service it becomes apparent that the information supplied was inaccurate or incomplete, we may adjust the price, change the vehicle or staff requirements, or decline to move additional items not previously disclosed.

3.4 The Customer must inform us in advance of any items requiring special handling, heavy or oversized items, restricted-access properties, or where additional labour, equipment, or time is likely to be required.

4. Estimates and Charges

4.1 We may provide a fixed price quotation or an estimate based on hourly rates. The type of pricing will be specified at the time of booking.

4.2 Our quotation or estimate generally covers the transport of Goods from the agreed collection address to the agreed delivery address, including standard loading and unloading. Additional services such as packing, dismantling and reassembly, or extra stops may incur additional charges.

4.3 Our charges do not include customs duties, parking charges, tolls, congestion charges, ferry costs, storage costs, or any third-party fees unless explicitly stated. Such charges, where applicable, will be payable by the Customer.

5. Payments

5.1 Unless otherwise agreed in writing, payment is due in full either prior to the Service or immediately upon completion of the Service on the same day.

5.2 We may require a deposit to secure the booking. Any required deposit amount and due date will be communicated at the time of booking. Deposits are generally non-refundable except where we cancel the Service without offering a reasonable alternative.

5.3 Payment methods accepted will be communicated at the time of booking and may include card payments, bank transfers, or other recognised means. Cash payments, where accepted, must be made directly to our authorised representative.

5.4 If payment is not made when due, we reserve the right to:

a. Suspend or cancel current or future services.

b. Charge reasonable interest on overdue amounts until payment is made in full.

c. Retain possession of Goods in our control as security for payment, in accordance with applicable UK law.

6. Cancellations and Amendments

6.1 If the Customer wishes to cancel or amend a booking, notice must be given as early as possible.

6.2 Where a fixed start date and time has been agreed:

a. If cancellation is made more than 48 hours before the scheduled start time, any deposit paid may be refunded at our discretion, less any reasonable administrative costs.

b. If cancellation is made within 48 hours of the scheduled start time, we may retain part or all of the deposit and may charge a cancellation fee up to a reasonable proportion of the quoted price.

c. If cancellation is made on the day of the Service or upon our arrival, we may charge up to the full quoted amount.

6.3 If the Customer requests a change of date, time, or significant change in scope of work, we will use reasonable efforts to accommodate the change but cannot guarantee availability. Additional charges may apply where the change affects the duration, distance, staffing, or equipment required.

6.4 We may cancel or postpone the Service where:

a. The Customer fails to provide accurate information or access details.

b. It is unsafe or unlawful to carry out the Service.

c. Circumstances beyond our reasonable control prevent us from performing the Service.

In such cases, we will seek to rearrange the Service or offer a refund of any pre-paid amounts, less any reasonable costs already incurred.

7. Access, Parking, and Customer Responsibilities

7.1 The Customer is responsible for ensuring safe and reasonable access to the collection and delivery addresses, including suitable parking for our vehicles.

7.2 Any parking permits, suspension of parking bays, or permissions from local authorities are the responsibility of the Customer, unless expressly agreed otherwise. Any parking fines or enforcement charges incurred as a direct result of inadequate arrangements may be charged to the Customer.

7.3 The Customer must ensure that all Goods are ready to be moved, properly packed where applicable, and that fragile or valuable items are clearly identified.

7.4 The Customer, or an authorised representative, must be present at the collection and delivery addresses to direct our team and to check that all intended Goods are loaded and unloaded as required.

8. Goods Not to Be Moved

8.1 Unless explicitly agreed in writing, we will not carry:

a. Hazardous, flammable, explosive, or illegal items.

b. Live animals or plants.

c. Perishable goods requiring special storage conditions.

d. Cash, jewellery, watches, precious metals or stones, collections of high value, or other items of exceptional value.

8.2 If such items are included without our knowledge or consent, we shall have no liability for loss, damage, or deterioration of those items, and the Customer may be responsible for any resulting damage, loss, or regulatory issues.

9. Waste and Rubbish Removal Regulations

9.1 Man and Van Anerley is a removal and transport service and not a licensed waste carrier unless otherwise stated. We will not knowingly transport or dispose of controlled waste in breach of UK environmental or waste regulations.

9.2 The Customer is responsible for accurately describing any items that may constitute waste or rubbish. Where we agree to remove such items, we will only do so in compliance with relevant waste disposal regulations and may charge additional fees for disposal or transfer to authorised facilities.

9.3 We will not collect or dispose of hazardous, clinical, or prohibited waste. If such items are presented or concealed within other Goods, we may refuse to complete the Service, remove the items, or return Goods to the Customer at their cost.

9.4 The Customer agrees to indemnify us against any fines, costs, or claims arising from incorrect or illegal disposal of items where the Customer has failed to disclose their nature accurately or has requested disposal contrary to applicable law.

10. Our Liability

10.1 We will take reasonable care of the Goods while they are in our custody and control. Our liability for loss of or damage to Goods is subject to the conditions set out in this section.

10.2 We shall not be liable for:

a. Loss or damage arising from the Customer's failure to pack items properly where packing is carried out by the Customer.

b. Damage to Goods where they are already defective, inherently fragile, or have a pre-existing weakness.

c. Loss or damage caused by normal wear and tear, atmospheric or climatic conditions, or gradual deterioration.

d. Loss or damage arising from incorrect instructions, inadequate information, or lack of supervision by the Customer or their representative.

e. Loss of or damage to items excluded under the Goods not to be moved section.

10.3 Our total liability for loss of or damage to Goods, whether arising from negligence, breach of contract, or otherwise, shall not exceed a reasonable market value of the Goods actually lost or damaged, subject to any specific limits we notify to you in writing prior to the Service.

10.4 We shall not be liable for any indirect or consequential loss, including loss of profits, loss of business, or loss of opportunity, arising out of or in connection with the Service.

10.5 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under UK law.

11. Claims and Complaints

11.1 Any visible loss or damage to Goods or property should be reported to our team as soon as reasonably possible and noted at the time of delivery, where practicable.

11.2 Any claim relating to loss or damage must be submitted to us in writing within a reasonable period after the Service has been completed, providing sufficient details for us to investigate.

11.3 We will investigate all properly notified claims and may request evidence of damage, proof of value, or photographs as part of our assessment. The Customer must cooperate reasonably with our investigation.

12. Delays and Events Beyond Our Control

12.1 While we make reasonable efforts to carry out the Service at the agreed time, we cannot guarantee precise arrival or completion times. Traffic, weather, accidents, or other unforeseen circumstances may cause delay.

12.2 We shall not be liable for failure to perform, or delay in performing, any of our obligations where such failure or delay results from events beyond our reasonable control, including but not limited to severe weather, road closures, accidents, public disturbances, industrial action, or acts of government or regulatory bodies.

12.3 If an event beyond our control affects the performance of our obligations, we will contact the Customer as soon as reasonably possible to arrange a suitable alternative solution where feasible.

13. Customer Property and Premises

13.1 We will take reasonable care to avoid damage to the Customer's property and premises during the Service. However, we are not liable for superficial damage to walls, floors, doors, or fixtures where such damage is a reasonably foreseeable result of moving large or heavy items through restricted spaces and the Customer has requested that we proceed.

13.2 The Customer is responsible for protecting flooring, carpets, and other vulnerable surfaces if they have particular concerns about wear or marking.

14. Subcontracting

14.1 We may, at our discretion, use subcontractors or agents to perform part or all of the Service. Where we do so, we remain responsible for the proper performance of the Contract, subject to these Terms and Conditions.

15. Privacy and Data

15.1 We will collect and process personal data such as names, addresses, and contact details solely for the purpose of administering bookings, providing the Service, handling payments, and managing any related queries or claims.

15.2 We will handle personal data in accordance with applicable UK data protection legislation and will not sell or misuse Customer information.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any Contract between the Customer and Man and Van Anerley, are governed by and construed in accordance with the laws of England and Wales.

16.2 Any disputes arising out of or in connection with the Service, these Terms and Conditions, or any Contract shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. General Provisions

17.1 If any provision of these Terms and Conditions is found by a court or regulator to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

17.2 No waiver by us of any breach of these Terms and Conditions shall be considered as a waiver of any subsequent breach of the same or any other provision.

17.3 We reserve the right to update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your Contract.

By proceeding with a booking or using our services, you confirm that you have read, understood, and agree to these Terms and Conditions.



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Outstanding Prices at Our Man and Van Anerley Service!

If you still need convincing after reading about how great our man and van services in Anerley are, then maybe you should take a look at the price range we can offer you! No matter how much you need moving or any time limits you have, we’ll be determined to offer you the best price possible, tailoring our quotes to your unique needs and preferences. Our man with a van prices will be satisfying enough, but once you see the high quality of our actual work, you’ll agree that we can give better value than anyone! Call us today, and see for yourself how affordable our man and van Anerley are.

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Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Anerley Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 94 High St
Postal code: SE20 7EZ
City: London
Country: United Kingdom

Latitude: 51.4156760 Longitude: -0.0541290
E-mail:
[email protected]

Web:
Description: Our Anerley, SE20 man with van relocation crews are highly distinguished. Contact us today and be sure we are ready to help you!
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