Man and Van Anerley Privacy Policy

This Privacy Policy explains how Man and Van Anerley collects, uses, stores and protects personal data about individuals. It applies to all Man and Van Anerley customers and prospective customers in our service area, including anyone who contacts us, requests a quotation, books a service, or otherwise interacts with us as a private individual or on behalf of a business.

Who We Are

Man and Van Anerley is a provider of moving, transport and related services in the Anerley area and surrounding locations. We act as the data controller for the personal data that we collect and process in connection with our services, meaning we determine how and why your personal data is used.

Personal Data We Collect

We only collect personal data that is necessary for the purposes described in this Privacy Policy. The types of personal data we may collect include:

Identification and contact details such as name, title, postal address, service address, billing address, and contact preferences.

Communication details such as email content, enquiry forms, and notes of telephone conversations or messages relevant to providing our services.

Service and booking information such as moving dates and times, collection and delivery addresses, access details for properties, inventory or item descriptions, and any special instructions required to carry out the service.

Payment and transaction data such as details of services purchased, amounts charged, payment method used, and payment status. Where payments are processed through a third party payment provider, we do not receive or store your full card details.

Technical and usage data when you visit our website, which may include your IP address, device information, browser type, pages visited and the time and date of your visit. This data may be collected through cookies or similar technologies where applicable and permitted.

Feedback and review information such as testimonials, ratings, comments or complaints you choose to provide about our services.

How We Collect Personal Data

We collect personal data in several ways:

Directly from you when you contact us by phone, online forms, messaging services, or in person to request a quote, make a booking, or ask a question.

From your use of our website, through cookies or similar technologies, to help us understand how visitors use our site and to improve our services.

From third parties where necessary, for example from online platforms or comparison sites that you have used to request a quotation or make a booking with us, or from payment service providers confirming a payment.

Lawful Bases for Processing

We process your personal data only where we have a lawful basis under UK GDPR. Depending on the specific processing activity, this may include:

Contract: To take steps at your request before entering into a contract, and to perform a contract for services with you. This covers activities such as responding to enquiries, providing quotations, confirming bookings, delivering moving services, and communicating with you about those services.

Legal obligation: To comply with legal and regulatory requirements, including record-keeping, tax, accounting and responding to lawful requests from authorities.

Legitimate interests: To pursue our legitimate business interests in a way that does not override your fundamental rights and freedoms. This may include managing and improving our services, handling queries and complaints, preventing fraud or misuse of our services, and keeping basic records of past services for reference and insurance purposes.

Consent: In limited cases, where required by law, we may rely on your consent, for example for certain types of optional marketing communications. Where processing is based on consent, you can withdraw your consent at any time.

How We Use Your Personal Data

We may use your personal data for the following purposes:

To respond to your enquiries, provide quotations, and manage your bookings and service requests.

To plan and deliver moving, transport and related services, including route planning, access arrangements and logistics.

To process payments, issue invoices and receipts, and manage any refunds or outstanding amounts.

To communicate with you about your booking, including confirmations, updates, reminders, changes and follow-up messages.

To manage our relationship with you, including handling feedback, complaints, and requests relating to your rights.

To operate, maintain and improve our website, services and business processes, including internal reporting and analysis.

To comply with legal, regulatory and insurance requirements and to protect our rights, property and safety, as well as those of our staff, customers and third parties.

Data Sharing and Processors

We do not sell your personal data. We may share your personal data with trusted third parties where necessary and appropriate for the purposes set out in this Privacy Policy.

These third parties may include:

Service providers acting as data processors who provide services such as IT hosting, website operation, customer management systems, communication tools, and payment processing. These processors are only permitted to process your personal data on our instructions and are required to keep it secure and confidential.

Professional advisers including accountants, legal advisers and insurers who require access to personal data to provide their services to us, subject to appropriate confidentiality obligations.

Regulators, law enforcement bodies and other authorities where we are legally required to disclose personal data, or where disclosure is necessary to protect our rights or the rights of others.

In the event of the sale, merger or restructuring of our business, personal data may be transferred to a new owner or operator, subject to appropriate safeguards and in accordance with data protection law.

Where possible, we will share only the minimum personal data necessary for the relevant purpose.

International Transfers

Our core operations are based in the United Kingdom. If we use service providers located outside the UK or the European Economic Area and this involves transferring your personal data internationally, we will ensure that appropriate safeguards are in place, such as adequacy regulations or standard contractual clauses, in line with data protection law.

Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, accounting or reporting requirements.

In general, we may retain:

Enquiry and quotation information for a limited period where a booking is not made, to respond to any follow-up questions and maintain basic business records.

Booking, service and transaction records for a longer period as required by tax and accounting rules, and to handle any potential claims or disputes.

Technical and website usage data for a shorter period, as necessary for security, analysis and improvement of our website.

When personal data is no longer required for these purposes, we will delete it or anonymise it so that it can no longer be linked back to you.

How We Protect Your Data

We take appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. These measures may include access controls, secure storage, encryption where appropriate, regular review of our security practices, and limiting access to personal data to those who need it for their role.

Your Data Protection Rights

Under UK data protection law, you have a number of rights in relation to your personal data. These may include:

The right to access: You can request a copy of the personal data we hold about you, along with information about how we use it.

The right to rectification: You can ask us to correct or complete inaccurate or incomplete personal data.

The right to erasure: In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we have no legal reason to keep it.

The right to restrict processing: You may ask us to limit the way we use your personal data in certain situations, such as while we are considering a request to rectify it.

The right to object: You may object to processing based on our legitimate interests, in which case we will stop processing unless we have compelling legitimate grounds to continue, or where processing is for legal claims.

The right to data portability: In certain cases, you may request that we provide personal data you have given us in a structured, commonly used and machine-readable format, and that we transfer it to another controller where technically feasible.

Where we rely on consent as a lawful basis, you have the right to withdraw your consent at any time. Withdrawing consent will not affect the lawfulness of processing carried out before withdrawal.

Exercising Your Rights

If you wish to exercise any of your rights, or if you have questions about this Privacy Policy or how we handle your personal data, you can contact us using the usual contact methods published on our website or any service documents we have provided to you. We may need to verify your identity before responding to your request.

You also have the right to lodge a complaint with the UK Information Commissioners Office if you are unhappy with how we use your personal data. We would, however, appreciate the chance to deal with your concerns first, so please consider contacting us in the first instance.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. Any updated version will be made available through our usual communication channels. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.



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If you still need convincing after reading about how great our man and van services in Anerley are, then maybe you should take a look at the price range we can offer you! No matter how much you need moving or any time limits you have, we’ll be determined to offer you the best price possible, tailoring our quotes to your unique needs and preferences. Our man with a van prices will be satisfying enough, but once you see the high quality of our actual work, you’ll agree that we can give better value than anyone! Call us today, and see for yourself how affordable our man and van Anerley are.

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Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
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Contact us

Company name: Man and Van Anerley Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 94 High St
Postal code: SE20 7EZ
City: London
Country: United Kingdom

Latitude: 51.4156760 Longitude: -0.0541290
E-mail:
[email protected]

Web:
Description: Our Anerley, SE20 man with van relocation crews are highly distinguished. Contact us today and be sure we are ready to help you!
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